Privacy Policy & Terms of Service

Welcome to VenueHub CRM. Your privacy and the security of your data are our top priorities. This document outlines how we handle your information and the terms under which we provide our services.

1. ACCEPTANCE OF TERMS

By accessing or using the VenueHub CRM website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and these Terms of Service. If you do not agree with any part of these terms, you are prohibited from using or accessing this site.

2. PRIVACY POLICY & DATA COLLECTION

Your privacy is a priority. We only collect personal information (such as name, email, and phone number) when it is voluntarily provided to us to facilitate your service request.

Fair Collection: We collect data by lawful means and with your explicit consent.

Data Retention: We retain collected information only as long as necessary to provide your requested services.

Data Protection: We implement commercially acceptable security measures to prevent unauthorized access, disclosure, or modification of your data.

California Privacy Rights: As a California-based entity, we comply with relevant state privacy standards regarding the handling of personal consumer information.

3. SMS & MOBILE COMMUNICATION (A2P 10DLC COMPLIANCE)

This section is required by mobile carriers for the approval of automated SMS features.

Consent: By providing your phone number, you explicitly consent to receive SMS/MMS text messages from VenueHub CRM for appointment reminders, lead updates, and marketing.

Opt-Out: You may opt-out at any time by replying STOP. For assistance, reply HELP.

SMS Data Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. TERMS OF SERVICE & USE LICENSE

Permission is granted to access VenueHub CRM for your business operations. You may not:

Reverse engineer or attempt to extract the source code of the software.

Use the service for any illegal or unauthorized purpose.

Remove any proprietary notations or copyrights from the materials.

5. SUBSCRIPTIONS & REFUNDS

Subscriptions are billed on a recurring monthly or annual basis.

Cancellations: You may cancel your subscription at any time through your dashboard.

Refunds: Due to the digital nature of the software, we do not offer pro-rated refunds for partial months of service.

6. LIMITATION OF LIABILITY

VenueHub CRM provides AI-driven tools "as-is." While we strive for 100% accuracy, we are not liable for any damages arising from the use or inability to use the materials on our website, including errors in AI-generated responses or automated scheduling.

7. COOKIE POLICY

We use cookies to enhance your experience, remember your login state, and analyze site traffic. You can choose to decline cookies in your browser settings, though some features of the CRM may be limited as a result.

8. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of the State of California. You irrevocably submit to the exclusive jurisdiction of the courts located within California for any disputes arising from these terms.

9. CONTACT US

If you have questions regarding this policy or our data practices, please contact us via the support portal within your VenueHub dashboard.

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